Conversational UX Design for AI Chatbots
Long-term mentorship on AI chatbot design and development — consistent sessions, honest feedback, real projects.
A chatbot that technically works but confuses users within 4 exchanges still fails. Conversation design addresses the gap between a functioning NLP pipeline and an experience people actually complete.
This service focuses exclusively on the design layer: dialogue structure, tone of voice, error recovery flows, and user testing. It does not include development or model training, which makes it suitable for teams with engineering capacity who need design expertise.
Scope of the engagement
The engagement begins with a 90-minute audit of your existing chatbot or wireframe. If no chatbot exists yet, we work from a product brief. Output includes annotated conversation maps, a voice and tone guide, and a set of 12 to 18 sample dialogues covering primary and edge-case flows.
User testing is conducted with 8 participants recruited from your target demographic. Sessions are 30 minutes each and are recorded. A written findings report with priority-ranked recommendations follows within 5 business days of testing.
Practical limitations
This service does not produce production-ready code or NLP training data. Recommendations require an engineering team to implement. Timeline assumes prompt client feedback within 48 hours at each review stage.
What's covered
How the mentorship unfolds
Each stage builds on the previous one. There's no jumping ahead — the sequence exists for a reason.
Design Process Outline
- Audit or intake — review existing flows or product brief, identify friction points (3 days)
- Intent and persona mapping — define primary user types, key tasks, and failure scenarios (4 days)
- Dialogue architecture — draft conversation maps, branching logic, fallback trees (1 week)
- Voice and tone guide — define language register, response length standards, escalation phrasing (3 days)
- Sample dialogue library — 12 to 18 fully annotated conversation scripts (1 week)
- User testing — 8 moderated sessions, synthesis, and written report (1 week)
- Revision round — one round of revisions based on test findings (3 days)
Still deciding?
Most people spend more time researching than it takes to finish the first module. Drop a question through the contact page and get a straight answer before committing.